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Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Steelham website and the purchase of products from us.
By accessing this website or placing an order, you agree to be legally bound by these Terms. If you do not agree, do not use this website.

2. Legal Agreement

This agreement constitutes a legally binding contract under the Indian Contract Act, 1872, and applicable e-commerce laws.
Your acceptance (by clicking “Buy Now” or using the website) forms a valid contract.

3. Eligibility

  • You must be at least 18 years old

  • You must provide accurate and complete information

  • Steelham reserves the right to refuse service if information is false or misleading

4. Products & Pricing

•    All products listed are subject to availability
•    We strive for accurate product descriptions, but minor variations may occur
•    Prices are subject to change without prior notice
•    All prices are inclusive/exclusive of GST (mention clearly)
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5. Orders & Acceptance

  • Placing an order does not guarantee acceptance

  • Steelham reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Suspicious or fraudulent transactions

  • Refunds (if applicable) will be processed accordingly.

6. Payments

•    Payments are processed securely via Razorpay
•    We do not store your card/UPI details
•    Steelham is not liable for payment failures due to third-party issues​

7. Shipping & Delivery

•    Orders are shipped via Shiprocket and its courier partners
•    Delivery timelines are estimates and may vary
•    Steelham is not responsible for delays caused by logistics partners
(Refer to Shipping Policy for full details)​

8. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy

  • As per Indian consumer laws, customers are entitled to remedies if:

  • The product is defective

  • The product differs from the description.

9. User Responsibilities

You agree not to:
•    Use the website for unlawful purposes
•    Attempt to hack, disrupt, or misuse the platform
•    Provide false or misleading information

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10. Intellectual Property

All content on this website (images, logos, designs, text) is the property of Steelham.
You may not copy, reproduce, or use any content without written permission.​

11. Limitation of Liability

Steelham shall not be liable for:
•    Indirect or incidental damages
•    Losses caused by delays or third-party services
•    Website interruptions or technical errors
However, nothing limits rights provided under Indian consumer laws.
 

12. Indemnification

You agree to indemnify and hold Steelham harmless from any claims, damages, or losses arising from:
•    Misuse of the website
•    Violation of these Terms
 

13. Third-Party Services

Our website may use third-party services (Wix, Razorpay, and logistics partners).
We are not responsible for their policies or actions.
 

14. Grievance Redressal

In compliance with Indian e-commerce rules, you can raise complaints via:
Email: [Your Email]
Response Time: Within 48 hours
Resolution Time: Within 30 days
(This is important—law expects grievance handling)
 

15. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in [Your City, e.g., Delhi].

16. Changes to Terms

Steelham reserves the right to update these Terms at any time.
Continued use of the website means you accept the updated Terms.

17. Contact Information

Steelham
Email: [info@steelham.com]

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